GROW - Make Crypto Simple · Android package com.mufin.iconfi · Developer: GROW3 (GEN ONE INC.)

Delete your GROW account and data

This page explains how users of the GROW - Make Crypto Simple app (developed by GROW3, operated by GEN ONE INC.) can request deletion of their GROW account and associated personal data. You can do this inside the app, or without the app using the web form or email below.

Before you delete: withdraw all crypto and cash balances and cancel any open orders, staking or Earn products. Deletion is permanent and cannot be undone. An account with a remaining balance or pending transaction cannot be closed until it is settled.

Option 1 — In the GROW app

Open the GROW app and log in.
Go to My Page.
Tap Security.
Tap Terminate account and follow the on-screen confirmation steps.

Option 2 — Without the app (web or email)

If you no longer have the app installed or cannot log in, you can request deletion here:

Submit a deletion request Email [email protected]

Use the email address registered to your GROW account.
Write “Account deletion request” in the description (or subject line), along with your full name.
We will send a confirmation to your registered email to verify that the request comes from the account owner.
After verification, we will delete your account and notify you by email.

We process verified requests within 30 days.

What data is deleted

When your account is deleted, we permanently delete or irreversibly anonymize:

Account information (username, password, app settings, preferences)
Contact details used for the service (email, phone number) not subject to legal retention
Device information, push tokens, and app log data
Linked exchange API keys and MyCrypto asset-monitoring settings
Referral and marketing preferences

What data is retained, and for how long

Some data must be kept for a limited period to comply with anti-money-laundering (AML), tax and other legal obligations. This data is stored securely, access-restricted, used only for those purposes, and deleted when the period ends.

Data	Why we keep it	Retention period
Identity verification (KYC) data: name, date of birth, ID documents, proof of residence	Anti-money-laundering / counter-terrorist-financing laws	5 years after account closure
Transaction records: deposits, withdrawals, trades, wallet addresses	AML and tax / accounting laws	5 years after account closure
Records of dispute or complaint handling	Handling claims and legal defense	Until the matter is resolved, then up to 3 years
Record of your deletion request	Proof that the request was fulfilled	1 year

Questions

Contact our Data Protection Officer at [email protected]. See also our Privacy Policy.