Frequently Asked
Questions

• What is GROW?

  - GROW is a digital asset savings platform that provides simple & intuitive earn products so that anyone can easily multiply crypto assets.

• What are key features of the GROW products?

  -	Deposit/Withdraw any time	Reward(p.a.)	Deposit period
  Flexible	Yes	Up to 2.53%	N/A
  Fixed	No	Up to 12%	30 days, 90 days, 180 days
  Staking	No (Lock-up based on the blockchain network)	Same as the blockchain network reward rate	N/A

  
  
• Is reward compounded?

  - Yes - for both Flexible and Fixed products, reward is compounded every 4 hours - more often than any other competitors.

  * Reward for flexible products will begin to accrue 24 hours after the deposit is reflected into your account.

  - Yes - for staking, automatic compounding is achieved according to the network reward cycle.

• What crypto assets can be deposited?

  - We currently support BTC, ETH, USDT, USDC, XRP and DAI for earn products, and for staking products. Additional crypto assets will be supported in the future.

• How long does it take to withdraw?

  - Withdrawal processing relating to the Flexible products (BTC/ETH/USDT/USDC/XRP/DAI) will be done in one batch, once a day, and may take up to one full day depending on the timing of the individual withdrawal request.

  - For staking wallets, withdrawal processing relating to fully unstaked tokens will be processed instantly, up to the daily withdrawal limit.

  - When using Fixed products, your funds (plus earned assets) will be automatically transferred into the flex product on the end date.

  - For security reasons, withdrawals are suspended for the following situations:

  1. 72 hour duration after account sign up

  2. 48 hours after OTP initialization (in the event of OTP loss)

  3. 24 hours after password reset/change

  4. 24 hours after OTP reset/toggle

• Is the reward rate fixed?
  - Reward rates are subject to change depending on the market conditions and will be announced from time to time. Reward rates for fixed term products will be guaranteed until the end of the applicable period. For users who use automatic renewal function, the then-applicable rates will be used for subsequent periods.
  - Rewards for staking products will be dependent on the individual network reward rates.
• How often can I withdraw the assets?
  - For flexible products, withdrawal can be requested on any day.
  - For fixed products, Your assets are transferred automatically into your flex product on the end date.
• What are the minimum & maximum eligible deposit amounts for the flexible products?

  - There are no minimum / maximum deposit amounts that can be deposited.

  - Please refer to the below table for the minimum/maximum deposit amounts for flexible product reward eligibility.

  
  

  Type	Minimum	Maximum
  USDT / USDC / DAI	100	100,000
  BTC	0.003	3
  ETH	0.1	100
  XRP	200	200,000

  
  

  - Minimum & maximum deposit amounts for fixed products can be reviewed on the individual product page on the GROW app.

• What is staking?

  - Staking product is a service that generates reward on the blockchain network using the staking mechanism available on individual networks. GROW simplifies the staking services for users – for example, only 2 clicks are needed to use GROW’s staking service.

• What are the daily withdrawal limits?

  - Max Withdrawal /day

  Type	KYC
  USDT / USDC / DAI	300,000
  BTC	10
  ETH	300
  ICX	1,000,000
  XRP	600,000

• What is the withdrawal fee?

  Type	Withdrawal Fee	Minimum Withdrawal Amount
  USDT / USDC / DAI	10	10
  BTC	0.0007	0.0007
  ETH	0.005	0.01
  XRP	1	1
  Others	It depends on the network. Please refer to GROW app.	It depends on the network Please refer to GROW app.

• What is the registration process?

  - You can sign up by email, and opt-in for 2FA (Google OTP/Authy) and KYC process to ensure the safety of your assets.

  - Users under the age of 19 are prohibited from using our service and will be subject to account closure and reporting.

• Is KYC required?

  - KYC is not required at the time of sign up, but you must eventually complete KYC before you are able to withdraw or transfer money out of GROW.

• How does GROW manage assets?

  - GROW’s asset management team leverages technology, research, and risk management to identify strategic market opportunities, employing various strategies including both arbitrage trading (using both spots/futures), and specialized algorithm trading create enhanced rewards. The GROW team has deep institutional experience managing capital across digital asset classes both directly and indirectly, strong relationships with institutional service providers and counterparties, and exceptional connectivity throughout the broader digital assets ecosystem.

• Where is GROW registered, and is it regulated?

  - GROW is registered in Singapore and is fully compliant under the current Payment Services Act 2019 ("PSA" 2019) because our products do not engage in any of the regulated activities under PSA 2019. However, we have already undergone extensive legal and compliance preparation in order to obtain a license under the extended Payment Services (Amendment) Act 2021, whenever the law comes into effect.

• How do you keep the wallets secure?

  - We've partnered with Blockdaemon to implement an MPC architecture for wallets on GROW. MPC is Multi-Party Computation. The way this works is that the entire key for a wallet is never kept with one entity or in one place. For example, to access or sign a wallet, the proprietary algorithms governing the MPC protocol would require all parts of the key, A, B, and C, and all three would be in three different locations. This eliminates any single point of failure threat because now the adversary would have to locate and compromise all three parties to gain access to the keys. Moreover, even if an adversary were to gain access to the keys, they would still need to gain secure access to Blockdaemon's MPC protocol itself. We treat security as one of our top priorities, so please be rest assured that we are always implementing the best institutional grade measures to protect all assets held on GROW.